Frequently Asked Questions
Q: What does SONDER mean?
“Sonder” is a recently coined word capturing the realization that each random passerby is living a life as vivid and complex as your own — populated with their own ambitions, friends, routines, worries and inherited craziness—an epic story that continues invisibly around you.
Q: What is SILK + SONDER exactly?
We’re reframing the traditional “start every year” planning experience. SILK + SONDER hand-curates an issue that encompasses planning, journaling, and inspirational content for each individual month. This means that you can start your subscription any time of the year.
Q: Is SILK + SONDER just a planner?
If you ask us, we’re much more than your traditional planner. But it’s truly up to you. If you enjoy planning, our calendar spreads will help you stay focused and productive on your tasks. However, each SILK + SONDER issue features content beyond that. Inspired by "bullet journal" designs, we include journaling prompts as well as lifestyle content.
Q: Is SILK + SONDER the same every month?
No. Each month’s aesthetic is different, but will always include planning frameworks, introspection, and articles aligned with a theme.
Q: What do you mean “Tea Theme” for SILK + SONDER?
Currently, our signature “Tea Line” will include issues whose cover and inside contents will be inspired by a particular flavor of tea. (eg. “English Breakfast” will encompass colors, design elements, and articles influenced by England).
Q: When will you launch new themes for SILK + SONDER?
Very soon. Be the first to know by signing up our newsletter.
Q: When will my planner ship?
You can expect your SILK + SONDER issue to arrive 2-5 days before the 1st of every month.
Q: How many planners do I get per month?
Just one booklet per subscriber, but you can purchase as many booklets by ordering them as gifts.
Q: Can I gift multiple people?
Yes, the more the merrier!
Q: How can I submit my feedback?
Q: Are your planners available in stores?
No, we are passionate about direct to consumer delivery so we can personalize your experience.
Q: What are the physical dimensions of the book?
Each booklet is 7” x 8.5”, freshly printed.
Q: What is inside SILK + SONDER?
Well, it’s mostly a surprise for you every month! Every issue will contain some of the following:
- Monthly, weekly intentions, habit trackers, and calendar spreads
- Prompts to inspire mindfulness
- Articles and content that feature food, design, and travel
- And much more to empower you to live your unique life!
Q: How can I update my personal information?
You can edit your name, address, and credit card information from your dashboard. Please email email@example.com if you have any issues.
Q: How long do I have to order for the upcoming month?
In order to receive the upcoming month’s issue before the 1st of the month, you must subscribe before the 15th of the current month. However, if you subscribe after the 15th, your will still receive the upcoming month’s issue, but it may be delayed.
Q: I want to cancel but my order has shipped. What do I do?
Because we print-to-order, you cannot cancel once your order has been shipped. However, if you do decide to cancel (we hope you don’t!), please submit your request via the following link here so we discontinue your subscription for the subsequent months. Feel free to email firstname.lastname@example.org if you have any questions!
Q: What if I want to cancel my monthly subscription?
We’d hate to see you go but if you do decide that SILK + SONDER isn’t for you (at least, right now), please submit your request via the following link here before the 15th of the month. Your subscription for the subsequent month onwards will be discontinued.
Q: What if I want to cancel my annual subscription?
Annual SILK + SONDER subscriptions can be canceled within 15 days of your first issue’s month. For instance, if you receive June 2018 as your first issue, you have until June 15th to cancel. However, please keep in mind that all annual subscription cancellations are subject to a $7.00 handling fee. Submit your request via the following link here and we’ll take care of it!
Beyond the 15th, your Annual SILK + SONDER subscription cannot be canceled, but we’re able to opt you out of auto-renewal at any time.
Q: What is your return policy?
Sorry, we don’t accept returns because we are print-to-order.