Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us at firstname.lastname@example.org
About Silk + Sonder
We are a mental wellness platform and community committed to making daily self-help and self-care easy from the comfort of your home. As part of your membership, you receive a new thoughtfully curated, guided monthly journal (yes, analog!) inspired by positive psychology and access to our members-only community and virtual programming for peer-to-peer support and inspiration.
Our analog-first, community-driven approach is rooted in principles of positive psychology. We want to solve the emotional health epidemic for our customers versus be a band-aid fix. At its core, Silk + Sonder is a space for mindfulness, journaling, planning, tracking, and creative expression—all in one.
Silk + Sonder was founded by Meha Agrawal, a former software engineer and product manager, who found herself in an emotional rut with the same disjointed, isolating, and self-navigated options most of us have today: therapy felt intimidating, coaching was expensive, anxiety medications seemed risky, and meditation apps were quite frankly…boring. While all potentially viable options for improving her mental wellness, simply finding and engaging with any of these felt onerous and insufficient. She longed for deeper connection and accountability - eventually discovering the therapeutic power of pen to paper and peer-driven support. The profound impact it left on her life left her no choice but to quit her stable job and dedicate her time and energy to bring an approachable, impactful solution to others' mental wellness, worldwide.
In today’s digital world where we are bombarded with endless notifications and picture-perfect comparisons, we’ve forgotten to lean on simplicity and science. As humans, we crave intimacy and connection with ourselves and others. Journaling and writing happens to be one of the best mediums to disconnect in order to reconnect. Specifically, clinical psychologists and their research has confirmed that journaling helps heal trauma, increase IQ and memory, alleviate anxiety and stress, and more.
We're not just another planner or agenda so annual doesn't really make sense for us. We understand that as humans, we are constantly evolving. Sometimes things go as planned and sometimes life presents uncertainties. We provide you the tool to start afresh or go deeper in your practice every month - and the opportunity to give us feedback on what's working and what's not, so we get better every time.
At Silk + Sonder, everything we do is centered around the 4 C's: Clarity (inspiring mental clarity), Compassion (practicing self-compassion and compassion towards others), Creativity (encouraging space for creative expression and play), and Connection (fostering deeper connection with ourselves and others).
- Ready-made, inspiring layouts to track your moods, habits, meals, sleep, expenses, and more
- Weekly and monthly calendar spreads for easy planning
- Guided prompts aligned to the monthly theme
- Evidence-based life-coaching exercises for mindfulness and productivity
- Self-care activities to heighten self-awareness
- Blank notes pages to make Silk + Sonder your own
Watch a flip through of one of our journals here!
Hear from our Founder and CEO, Meha Agrawal, on the meaning of Silk + Sonder.
"I stumbled upon the word 'Sonder'- a made up word from the Dictionary of Obscure Sorrows. It has a profound meaning as "the realization that each random passerby is living a life as vivid and complex as your own - populated with their own ambitions, friends, routines, worries, and inherited craziness - an epic story that continues invisibly around you." To me what was fascinating is that we all seem to feel this heaviness / complexity of life in isolation on our own path - yet it's such a similar feeling we all feel. 'Silk' is our way of adding softness and smoothness to that otherwise complex feelings of life."
You should provide the recipient's address as the shipping address while checking out. If you need to update the address, please send our team an email at email@example.com .
How To Order
So excited to have you join the Silk + Sonder family! To sign up, please check out all of our product offerings here!
We aim for all orders to ship within 1 business day. Most shipments arrive within 5-7 business days. Please note, due to inclement weather or other delays, you may experience later arrival times. If you have any questions about a specific order, please email our team at firstname.lastname@example.org.
If your order tracking says “Delivered”, please check with the post office. We find that orders tend to show up in a few days. If you still haven’t received your order, or your order is stuck in transit and it has been more than 5 days, please reach out to our team at email@example.com.
We ship to anywhere in the United States along with military addresses. We do not ship internationally at this time.
We package with care to prevent any damages upon arrival. If your order arrives damaged, please send a photo to us at firstname.lastname@example.org and our Customer Care Team will be able to further assist.
Subscription + Account Management
In order to upgrade your Subscription please fill out the Upgrade Request form here. A team member will confirm your upgrade in 1-2 business days.
To update your address please login to your account. Once logged in go to “Manage Subscriptions” → Addresses and click the arrow to edit your address on file. Please make sure to update your address before the 10th of the month to ensure your planner goes out to the right location!
If you have any trouble logging in or want to ensure your address is correct, please reach out to our team
Our Monthly, Quarterly, and Annual subscriptions all automatically renew.
We hate to see you go, if there anything we can do to keep you in the Silk + Sonder family please reach out before canceling to !
If you still want to cancel, you can cancel your subscription by logging into your account, going to “Manage Subscriptions” → “edit” on active subscriptions → “cancel subscriptions” [located at the bottom of the page].
Any prepaid orders (like our Quarterly, Annual, and Gift Subscriptions) will continue to ship, but by canceling you will not be charged again.
Please cancel on or before the 9th of the month to avoid any unwanted orders.
Unfortunately, because we are a print to order business, we are unable to refund or cancel any orders that have already been created and charged. In addition, we are unable to offer refunds for any prepaid subscriptions, one-time purchases, or gift orders. By purchasing the Quarterly or Annual subscription, you are responsible for the upfront cost. We are unable to provide any full or partial refunds due to our print to order business model.
Sonder Club is a private community for Silk + Sonder subscribers. While we know many of you love our product already, we also believe in fostering an even stronger Silk + Sonder experience through the power of accountability, support, and connection. If you are a current subscriber with us and not part of the club yet, download the iOS app here and the Android app here . We can't wait to see you there!