Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@silkandsonder.com

About Silk + Sonder

We are a mental wellness platform and community committed to making daily self-help and self-care easy from the comfort of your home. As part of your membership, you receive a new thoughtfully curated, guided monthly journal (yes, analog!) inspired by positive psychology and access to our members-only community and virtual programming for peer-to-peer support and inspiration. 

Our analog-first, community-driven approach is rooted in principles of positive psychology. We want to solve the emotional health epidemic for our customers versus be a band-aid fix. At its core, Silk + Sonder is a space for mindfulness, journaling, planning, tracking, and creative expression—all in one.

Silk + Sonder was founded by Meha Agrawal, a former software engineer and product manager, who found herself in an emotional rut with the same disjointed, isolating, and self-navigated options most of us have today: therapy felt intimidating, coaching was expensive, anxiety medications seemed risky, and meditation apps were quite frankly…boring. While all potentially viable options for improving her mental wellness, simply finding and engaging with any of these felt onerous and insufficient. She longed for deeper connection and accountability - eventually discovering the therapeutic power of pen to paper and peer-driven support. The profound impact it left on her life left her no choice but to quit her stable job and dedicate her time and energy to bring an approachable, impactful solution to others' mental wellness, worldwide. 

In today’s digital world where we are bombarded with endless notifications and picture-perfect comparisons, we’ve forgotten to lean on simplicity and science. As humans, we crave intimacy and connection with ourselves and others. Journaling and writing happens to be one of the best mediums to disconnect in order to reconnect. Specifically, clinical psychologists and their research has confirmed that journaling helps heal trauma, increase IQ and memory, alleviate anxiety and stress, and more. 

We're not just another planner or agenda so annual doesn't really make sense for us. We understand that as humans, we are constantly evolving. Sometimes things go as planned and sometimes life presents uncertainties. We provide you the tool to start afresh or go deeper in your practice every month - and the opportunity to give us feedback on what's working and what's not, so we get better every time. 

At Silk + Sonder, everything we do is centered around the 4 C's: Clarity (inspiring mental clarity), Compassion (practicing self-compassion and compassion towards others), Creativity (encouraging space for creative expression and play), and Connection (fostering deeper connection with ourselves and others). 

  • Ready-made, inspiring layouts to track your moods, habits, meals, sleep, expenses, and more
  • Weekly and monthly calendar spreads for easy planning
  • Guided prompts aligned to the monthly theme
  • Evidence-based life-coaching exercises for mindfulness and productivity
  • Self-care activities to heighten self-awareness 
  • Blank notes pages to make Silk + Sonder your own 

Watch a flip through of one of our journals here!

Hear from our Founder and CEO, Meha Agrawal, on the meaning of Silk + Sonder.

"I stumbled upon the word 'Sonder'- a made up word from the Dictionary of Obscure Sorrows. It has a profound meaning as "the realization that each random passerby is livng a life as vivid and complex as your own - populated with their own ambitions, friends, routines, worries, and inherited craziness - an epic story that continues invisibly around you." To me what was fascinating is that we all seem to feel this heaviness / complexity of life in isolation on our own path - yet it's such a similar feeling we all feel. 'Silk' is our way of adding softness and smoothness to that otherwise complex feelings of life."

Gifting

You can purchase a gift here!

We love making your gift recipient feel special!

Personal Note Options

While checking out with your gift, you have the option to write a personal note to your gift recipient. We will send that note with the first month of their gift subscription. If you choose not to send a personal note, the Silk + Sonder team will still send a note to your gift recipient, specifying who the gift is from. Last, if you prefer to print out and share a special note with your gift recipient, you may click here to download our print-at-home gift note option.

Gift Wrap

We gift wrap the first journal of every gift subscription to create a special unboxing, surprise-and-delight experience for your gift recipient.

Please note:

  • These offerings apply only to our 3 Month gift option at this time. If you’d like to ask about personalization for a kids edition, please reach out to hello@silkandsonder.com 
  • These gift options will begin for our January 2021 planners. Any orders placed before November 26th will not have these offerings.

During checkout for your gift, you can write your giftee a special note that we will send out with their first-month gift! If you don’t include a note our team will still send out a note addressed to the giftee letting them know who the gift is coming from. We also will wrap the first gift sent, creating an amazing gift unwrapping experience!

In addition, if you’d like to print out and share a special note with the gift from home you can click here to download our print at home gift note option.

If you order before the 20th of the month, you can expect your order to arrive by the 1st of the following month. At this time we cannot rush-ship gifts or guarantee a specific arrival date.

Please note: you have until the 25th of each month to purchase the upcoming month’s journal. If you purchase after the 25th your gift will be for the following month.

Example: It is December 27th and you make a gift purchase. Your giftee will receive their gift for our February journal arriving by February 1st. If it is after the 25th and you’d like to still send a gift for the upcoming month please fill out this form, contact our customer care team at hello@silkandsonder.com, or keep an eye out in your inbox after you have placed your gift order for instructions on how to opt-in to receive the current month's S+S.

For example, you are purchasing now in December but want the gift recipient to receive the first subscription in March for their birthday.

If you’d like your gift to arrive for a future month please reach out to hello@silkandsonder.com. If your gift order hasn’t shipped yet our customer care team can update your gift order to arrive for a date in the future.

You can also email our customer care team and provide all addresses by reaching out to hello@silkandsonder.com.

Gifts are non-refundable at this time.

If you’d like your giftee to receive emails about their subscription and updates from us here at Silk + Sonder you can fill out this form. At this time we cannot send tracking info directly to your gift recipient and suggest forwarding any tracking updates you receive from us each time we ship their planners out.

Our Monthly, Quarterly, and Annual subscriptions all automatically renew. Any Gift Subscriptions will not automatically renew.

How To Order

So excited to have you join the Silk + Sonder family! To sign up, please check out all of our product offerings here!

We offer a variety of subscription options including 1, 3, and 12 months. Purchase a Monthly, Quarterly, or Annual subscription to begin your journey with S+S today!

You have until the 25th of each month to order our upcoming month’s planner. If you order after the 25th you will be automatically opted into the following month.

For example: if you order on or before December 25th you will receive January as your first month. If you order on or after December 26th you will receive February as your first month.

Yes! If we haven’t sold out you can request to order by filling out our early start form here . I f you need any additional assistance please reach out to our customer care team at hello@silkandsonder.com.

Shipping

We strive for your planner to arrive by the 1st business day of the month. Please note due to COVID and general shipping delays, we do experience later arrival times from time to time.

Note: If you place your order after the 25th we cannot guarantee a 1st of the month arrival, so your subscription will start with the following month’s journal. If you request an early start to your subscription your planner will be shipped within 5 business days.

If your order tracking says “Delivered”, please check with the post office. We find that orders tend to show up in a few days. If you still haven’t received your order, or your order is stuck in transit and it has been more than 5 days, please reach out to our team at hello@silkandsonder.com. 

We ship to anywhere in the United States along with military addresses. We do not ship internationally at this time.

We package with care to prevent any damages upon arrival. If your order arrives damaged, please send a photo to us at hello@silkandsonder.com and our Customer Care Team will be able to further assist.

Subscription + Account Management

In order to upgrade your Monthly Subscription please do the following:

  • Cancel your monthly subscription by first logging into your account
  • Select “Other” and include a note that says “upgrading subscription”

You can also reach out to us at hello@silkandsonder.com we can help make sure everything has upgraded correctly.

To upgrade your Quarterly or Gift Subscription, please email us at hello@silkandsonder.com and our Customer Care Team will be able to further assist!

Please note: We recommend that you upgrade your subscription on or after the 26th of the month to avoid receiving two of the same planners.

To update your address please login to your account. Once logged in go to “Manage Subscriptions” → Addresses and click the arrow to edit your address on file. Please make sure to update your address before the 10th of the month to ensure your planner goes out to the right location!

If you have any trouble logging in or want to ensure your address is correct, please reach out to our team hello@silkandsonder.com.

To reset your password please go to your login page and click “Forgot your Password”. We will send you a password reset email.

If you need to pause your subscription for a few months, please reach out to hello@silkandsonder.com and our Customer Care team will be able to further assist!

Our Monthly, Quarterly, and Annual subscriptions all automatically renew. Any Gift Subscriptions will not automatically renew.

We hate to see you go, if there anything we can do to keep you in the Silk + Sonder family please reach out before canceling to hello@silkandsonder.com!

If you still want to cancel, you can cancel your subscription by logging into your account, going to “Manage Subscriptions” → “edit” on active subscriptions → “cancel subscriptions” [located at the bottom of the page].

Any prepaid orders (like our Quarterly, Annual, and Gift Subscriptions) will continue to ship, but by canceling you will not be charged again.

Please cancel on or before the 9th of the month to avoid any unwanted orders.

Unfortunately, because we are a print to order business, we are unable to refund or cancel any orders that have already been created and charged. In addition, we are unable to offer refunds for any prepaid subscriptions. By purchasing the Quarterly, Annual, or Gift Subscription, you are responsible for the upfront subscription cost. We are unable to provide any full or partial refunds due to our print to order business model.

Sonder Club

Sonder Club is a private community for Silk + Sonder subscribers. While we know many of you love our product already, we also believe in fostering an even stronger Silk + Sonder experience through the power of accountability, support, and connection. If you are a current subscriber with us and not part of the club yet check it out here! We’d love to see you in the group!

Sonder Circles

Sonder Circles are our guided journaling workshops that offer intimate groups of prospective and existing members the opportunity to practice deeper compassion and connection with oneself and others. Our facilitators create a safe space through authentic relating exercises, journaling prompts, and elevated reflection to empower you to feel calm and centered after every session.

To join an upcoming Sonder Circle, check out our upcoming events here.

To join an upcoming Sonder Circle, check out our upcoming events here!

Please reach out to our team at hello@silkandsonder.com and we'll be able to further assist.

Kids

Sonder Kids is our thoughtfully curated monthly wellness journal for children ages 6-12. Aligned to a new playful theme each month, your child will receive a variety of interactive activities along with an opportunity for them to reflect and set intentions daily. We offer a Monthly Kids subscription - to learn more go here!